Effective Date: April 4, 2025

At Fayra, we’re dedicated to delivering your orders as quickly and smoothly as possible. Please read the following policy to understand how we handle shipping and delivery.

1. Order Processing Time

• All orders are processed within 4–6 business days (excluding weekends and holidays) after your order confirmation email is received.

• You’ll receive a shipping notification once your order is on its way.

2. Shipping Times & Rates

Shipping costs will be calculated at checkout based on your location and shipping method.

Estimated Delivery Times:

• Europe: 5–10 business days after processing

• International: 10–21 business days after processing

Please note that delays may occur due to customs or high-demand periods.

3. Shipping Locations

We ship worldwide. If your country doesn’t appear at checkout, please reach out to us at support@fayra-store.com.

4. Tracking Your Order

Once your order has been shipped, you’ll receive a tracking number via email. Please allow up to 48 hours for the tracking information to update.

5. Customs, Duties, and Taxes

• Fayra is not responsible for any customs fees, duties, or taxes that may apply to your order.

• These charges are the responsibility of the customer and may vary depending on your country’s regulations.

6. Address Accuracy

• Customers are responsible for providing the correct shipping address.

• Orders lost due to incorrect or incomplete address information are not eligible for refunds or replacements.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 7 days of the expected delivery date at support@fayra-store.com. We’ll assist you in resolving the issue or provide a suitable replacement if applicable.