At Fayra, we understand that sometimes plans change. Whether you made a mistake while placing your order or have had a change of heart, we want to ensure that you have a smooth experience with us. Below is our cancellation policy, designed to offer clarity and fairness.

1. Order Cancellation Window
If you wish to cancel your order, we kindly ask that you contact us within 2 hours of placing your order. During this window, we can cancel your order and offer a full refund.
Please note that once the 2-hour cancellation window has passed, we are unable to make any changes or cancel the order, as your item will have already entered production.

2. After the Cancellation Window
Once the cancellation window has passed, we will be unable to cancel or alter the order. If your order has already been processed or shipped, you can refer to our Return Policy for more details about returning or exchanging your items.

3. How to Cancel an Order
To cancel your order, please follow these steps:

• Email us at support@fayra.love within 2 hours of placing your order.

• Provide your order number and the reason for cancellation, and we’ll confirm the cancellation as quickly as possible.

4. Refund Process
If your cancellation is confirmed within the cancellation window, we will process a full refund. Refunds typically take 5-10 business days to reflect in your account, depending on your payment method.

5. Special Circumstances
In the event of any technical or logistical issues that prevent us from fulfilling your order, we reserve the right to cancel the order and offer you a full refund. We will notify you immediately if this happens.

6. Need Help?
If you have any questions or concerns regarding your order or cancellation request, don’t hesitate to reach out. Our customer support team is happy to assist you at support@fayra.love.

We strive to make your shopping experience as smooth and enjoyable as possible. Thank you for choosing Fayra!